Privacy Policy

Privacy Policy

Introduction

Welcome to https://car-insurance.storysurge.net! We are committed to maintaining a transparent and secure online environment for our users, ensuring their privacy is respected at all times. This comprehensive Privacy Policy details how we handle your personal information, in accordance with various international data protection laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), and its Colorado, Utah, Connecticut, Virginia, South Africa, and other state counterparts.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://car-insurance.storysurge.net
  • Any mobile applications or software services associated with our brand
  • All interactions between our users and our digital platforms
  • Third-party links or integrations within our site, though they operate under their individual privacy policies

Processing Activities

Our Privacy Policy guides how we interact with our users in various scenarios:

  • When you create an account and use our applications or services as an authorized user.
  • During your visits to our websites, whether direct or through links from third-party platforms.
  • Whenever you receive communication from us, including newsletters, emails, phone calls, or text messages.

Personal Data Collection

We collect a range of personal data to enhance our services and personalize your experience:

  • Account Information: This includes user names, email addresses, and passwords (hashed and encrypted for security).
  • Payment Details: We process payment information required for billing and transaction purposes, such as credit card numbers, expiration dates, and CVV codes.
  • Financial Records: Some financial data may be collected to assess risk and facilitate insurance transactions.
  • Purchase History: Records of your insurance purchases and interactions with our sales team.
  • Mobile Device IDs: Unique identifiers from your mobile device for analytics and personalization.
  • Location Data: Information about your location, as provided by your browser or device settings (with your consent).
  • Feedback and Reviews: Any comments, reviews, or ratings you share with us.
  • Social Media Profiles: If you choose to connect our services with your social media accounts, we may access certain profile information.
  • Product Preferences: Data on the products and services that interest you, helping us tailor recommendations.

Collection Methods

We gather personal data through various means:

  • User Input: When you voluntarily provide information during account creation, interactions with our support team, or surveys/feedback forms.
  • Automated Technologies: Cookies, web beacons, and similar technologies to collect usage statistics, improve site functionality, and deliver personalized content.
  • Third-Party Sources: Some personal data may be shared with us by third parties, such as affiliate partners or service providers, adhering to their privacy policies.

Cookies and Data Collection

We utilize cookies to enhance your online experience:

  • Strictly Necessary Cookies: Essential for navigating our site, ensuring basic functionality, and maintaining user sessions.
  • Preference Cookies: Remembering your preferences, such as language settings, to personalize content.
  • Analytics Cookies: Tracking website usage and gathering statistics to improve our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Data Retention and Deletion

We adhere to strict data retention policies:

  • Personal data is retained as long as necessary for the purpose it was collected, or as required by law.
  • Once the retention period expires, or when the purpose is fulfilled, we securely delete or anonymize your personal information.

Security Measures

Protecting your data is paramount to us:

  • We employ robust organizational and technical safeguards, including encryption protocols, to secure your personal information during transmission and storage.
  • Our third-party service providers are contractually bound to maintain the confidentiality and security of your data.

User Rights (Based on Geographical Location)

Depending on where you reside, you may have specific rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections or amendments to inaccurate personal information.
  • Erasure (Right to be Forgotten): Asking us to delete your personal data from our systems.
  • Restriction: Limiting the use of your personal data in certain circumstances.
  • Data Portability: Obtaining a copy of your personal data in a structured, commonly used format.
  • Objection: Opposing the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising your data protection rights.

To exercise these rights or file an appeal/complaint, please contact our dedicated privacy team via email at [email protected].

Changes to Privacy Policy

We may update our Privacy Policy as needed to reflect changes in our practices or regulatory requirements:

  • Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or data protection questions, please reach out to us at: